Art Specifications

Artwork Requirements

Customer artwork may be sent in several file formats. Below are some of the types of files we prefer and explains why some are preferred, while others are not acceptable. If you have any questions about your artwork, please send it to us with a note or your question attached and we will review it and then contact you.

Raster vs. Vector

  • Raster Images are made up of square pixels, each filled with a color. There are a set number of pixels within an area which is called its resolution in dpi (dots per inch) or ppi (pixels per inch). Because of this, if you enlarge a raster image, you are stretching the pixels within a larger area, causing your image to become blurry.
  • Vector Images are created with outlines, each filled with a color. The outline can be enlarged to any size without the image losing its quality. This is the preferred method for uploaded files. 

File Types


We prefer vector files for in one of the following formats:

preferred file types


The following raster formats, though not preferred, are acceptable if the resolution is over 300 dpi:

acceptable file types


Raster files lower than 300 dpi resolution are unacceptable for printing purposes. 

NOTE: PRODIGI reserves the right to turn down a project if the artwork is not usable.


Each product has a variety of customization methods available as noted on the item's product detail page. 

Decoration Methods

  • Full-Color Print
  • Screen Print
  • Pad Print
  • Heat Transfer
  • Emboss
  • Deboss
  • Laser Engrave
  • Sublimation
  • Embroidery


Certain items have a coating on them. These can make both a visual and tactile difference.

  • Gloss
  • Satin
  • Matte
  • Suede

Additional Fees

In some cases you will be responsible for additional fees. PRODIGI will notify you if you are to incur any of these fees prior to you incurring them. We require your email approval of these additionao fees to proceed. This process may delay your order.

Setup Fees

Most promotional products and apparel require a one-time setup fee to make the artwork film or screens or to setup machines needed to complete your art. Even if our manufacturers charge us reorder setup charges we guarantee not to charge you setup charges on any reorder of the same product/artwork.

Run Charges

A run charge is a per-piece cost that may be incurred if you select a second imprint location or second color imprint. This will be noted on each product detail page.

Art Services

We offer art services to correct files, make files print ready, create designs for apparel and more. Any fees for art will be determined based upon what needs to be done. Please contact us for more details and a custom quote.

Color Matching

Color varies on all computer monitors and devices. Because of this, we may need the PMS (Pantone Matching System) number that is associated with the ink color yiou wish to print. 


We recommend that you request samples of items that need to be exact in color as the images on our website are not always an accurate representation of the color of the actual item. Please contact us if you would like a sample. Samples under $10 will be at no charge, anything above $10 will incur a cost. PRODIGI does not guarantee product color of the item unless you request a sample. 

Ink & Thread

Our manufacturers and decorators will do their best to match your brand colors. 100% match is not guaranteed, however we will come as close as possible to the values of the ink or thread colors you specify in your artwork or order notes.

File Setup

Please follow the directions on the product details page for setting up your artwork files. If the files are not setup correctly, this may result in an additional artwork fee to correct your print file.

Imprint Dimensions

All products should note an imprint dimensions for your decoration. Your art file should be set up to be exactly these dimensions or else it may incur an additional fee.


Promotional items often have a template from the manufacturer available upon request. Contact us if you would like this sent to you for a specific product.


PRODIGI is an ethical company. Our customers are our most important asset, we strive to make you happy, so that you will refer us. 

Art Files

We guarantee to keep your artwork on file for at least 1 year, and in some cases longer. Should you need your art files at any time, they are yours and we will provide them to you upon request. We will respect your brand and the only case we may use your brand is to promote our business through the imagery of the products we produce. If you would like us not to use your products as our examples, please contact us.

Final Deliverables

We guarantee that products will be delivered as ordered. If there is a mistake that is caused by us or one of our manufacturers or decorators, we will make it right!